🏷️ Brand – Emerald Energy
🔢 Model Number – Ultra 320L
💧 Volume (L) – 320
👨‍👩‍👧‍👦 Recommended Maximum Number of Occupants – 6-7
💰 Estimated Annual Savings* – $1416.54
📊 Coefficient of Performance (COP) – 4.5
🔌 Electrical Connection Type –
📏 Width – 600mm
📏 Height – 2050mm
⚖️ Weight – kg
🌍 Manufactured In – China
🔩 Cylinder/Heat Exchange Material – Steel
🛡️ Cylinder/Heat-Exchange Warranty – 10 Years
🔇 Noise Level – 44 dBa
🛏️ Avoid Install Next to Sleeping Areas –
⚡ Energy Source –
📡 WiFi Controller Built In or Compatible – Yes
⏲️ Built-In Timer – Yes
💡 LED/LCD Status Indicator – Yes

Emerald Energy Ultra 320 L Heat Pump – E-Heater Version Installation – Brisbane & Gold Coast

Enjoy the ultimate in high-capacity, energy-efficient hot water with the Emerald Energy Ultra 320 L E-Heater Heat Pump, installed by JR Gas & Water.
Servicing Brisbane, Gold Coast, Logan, Ipswich, Moreton Bay and the Scenic Rim, our licensed plumbers provide professional installation backed by a lifetime workmanship warranty.
This flagship model combines inverter technology, stainless-steel durability and an electric-boost element to deliver unmatched reliability and performance for large homes.

Product Overview

The Emerald Energy Ultra 320 L Heat Pump – E-Heater Version is designed for households that never want to run out of hot water.
Its generous 320 L tank and 2.1 kW electric-boost element provide lightning-fast recovery — up to 136 L per hour — making it ideal for families of 5 to 8 people.
Using R290 natural refrigerant, it delivers quiet, efficient operation at just 48 dBA, with an advanced inverter compressor that automatically adapts to demand.
The premium stainless-steel casing offers outstanding corrosion resistance, perfect for coastal or humid environments, while the 5-inch touchscreen controller gives you full, intuitive control.

Key Features & Why They Matter

1️⃣ High-Capacity Storage (320 L) – Supports multiple bathrooms and appliances simultaneously.
2️⃣ Fast Recharge Rate (136 L/h Boost) – Never run out of hot water, even on busy days.
3️⃣ 2.1 kW E-Heater Boost Element – Delivers rapid heating when demand peaks.
4️⃣ Stainless Steel Construction – Superior corrosion protection and long-term strength.
5️⃣ Whisper-Quiet Operation (48 dBA) – Comfortable for suburban and indoor installations.
6️⃣ Smart Touch Controller (5″ Display) – Easy control of modes, temperature and timers.
7️⃣ Maintenance-Free Electric Anode – No periodic replacements required.
8️⃣ Natural R290 Refrigerant – Eco-friendly and efficient with low GWP.
9️⃣ Operating Range –7 °C to 43 °C – Reliable performance year-round.
🔟 Strong Warranty – 10 years tank, 5 years parts and labour.

Why Choose JR Gas & Water

✅ QBCC-licensed heat-pump installers
✅ Same-day installation for in-stock units
✅ Old system removal included
✅ Form 4 compliance lodged post-install
✅ Transparent fixed pricing
🏆 ProductReview Award Winners 2023–2025

Our Installation Process

1️⃣ Book or request a quote
2️⃣ Old unit safely removed
3️⃣ New Emerald Ultra 320 L system installed and tested
4️⃣ Compliance paperwork lodged
5️⃣ Site cleaned and operation explained

Technical Specifications

• Tank Capacity: 320 L

• COP: Highest in Emerald range (inverter + boost)

• Operating Temp Range: –7 °C to 43 °C

• Electric Boost Element: 2.1 kW E-Heater

• Refrigerant: R290 (natural, low GWP)

• Noise Level: 48 dBA (at 1 m)

• Heating Capacity: Up to 6.3 kW (boost mode)

• Recharge Rate: Up to 136 L/h (boost mode)

• Set Point: 60 °C standard / 70 °C boost

• Outer Casing: Stainless steel

• Controller: 5″ full-colour touchscreen

• Warranty: 10 years tank, 5 years parts & labour

Who Is This System Best For?

✅ Large families of 5 – 8 people
✅ Homes with high daily hot-water demands
✅ Coastal or humid locations needing extra corrosion protection
✅ Households wanting quiet, premium performance

5 Common Questions About the Emerald 320 L Ultra Heat Pump

1. Is this the largest Emerald heat pump?
Yes – the Ultra 320 L is the biggest capacity model in the range, ideal for large or multi-generational households.

2. How fast does it heat water?
In boost mode, it can recharge up to 136 L per hour – one of the fastest in its class.

3. What kind of warranty does it have?
A 10-year tank warranty and 5 years on parts and labour.

4. Do I need to replace the anode?
No – the electric anode is maintenance-free and requires no replacement.

5. Is it suitable for coastal installations?
Absolutely – the stainless-steel casing offers excellent protection against salt and humidity.

Order Your Emerald Energy Ultra 320 L Today

Upgrade to the Emerald Energy Ultra 320 L E-Heater Heat Pump for the ultimate combination of capacity, speed and efficiency.
Order online for fast Australia-wide delivery or contact JR Gas & Water for expert installation in Brisbane and the Gold Coast.

Heat Pump Hot Water System Package Selection Guide

(Please rotate mobile device to landscape for easy viewing)

Choosing the right heat pump hot water system package depends on your installation requirements, household size, and whether additional electrical or plumbing work is needed. Use this guide to compare package levels and find the best fit for your home.

Selecting the right package helps streamline installation, but we understand that needs may change, and that the purchaser isn’t a plumber. We’re flexible and can make adjustments, such as upgrading to the next package as needed.

💡 Which Package is Right for You?

IMPORTANT - All online packages are for external installations only, for internal installations please complete our quote request form.

✅ Base – For compliant replacements
Ideal for identical direct swaps where the existing system meets compliance. No extra plumbing, electrical work or disposal required or included.

(EXAMPLE - A Rheem 250L 491250 replacing complaint Rheem 250L 491250 not a Rheem 250L 101250)

✅ Silver – For minor upgrades
Includes pipework alterations and a valve kit but does not include electrical modifications or system disposal. Designed for those swapping a heat pump under 10 years old and working to a tight budget. 

(EXAMPLE - Swapping a 10year old Rheem/Rinnai heat pump with a new one where the existing installation is good but requires pipework alterations to adapt the new unit and new valve set for warranty)

🏆 Gold (Best Seller) – For standard installations
Covers old system removal and plumbing modifications, making it the most common choice for standard installations. Excludes electrical circuit modifications.

(EXAMPLE - Swapping a 20year old Dux heat pump with a new Rinnai GR Series. Strip all down and redo the valves, pipework, drain lines, support base and dispose of the old unit)

💰 Sapphire (Best Value) – For installations requiring electrical work
Adds electrical safety features like an isolator, safety switch, and cable extensions to ensure a compliant and safe electrical connection. Perfect for those swapping out an electric hot water system, heat pump with different electrical connection type or split solar system (tank on ground/panels on roof)

(EXAMPLE - Swapping an old electric system with a new iStore that has a different electrical connection type, then strip all down and redo the valves, pipework, drain lines, support base and dispose of the old unit)

✅ Diamond – For homes needing extensive electrical work
Provides extra plumbing and electrical modifications, including a new electrical circuit, making it ideal for homes without existing wiring for an electric system. Designed for those swapping from a gas system or where a larger electrical circuit is needed

(EXAMPLE - Swapping an old Gas System with a new Enviroheat that needs its own dedicated electrical circuit, type then strip all down and redo the valves, pipework, drain lines, support base and dispose of the old unit)

✅ Platinum – The ultimate package
Includes everything – system relocation, extensive plumbing and electrical upgrades, and a new electrical circuit for complete installation flexibility. Perfect for swapping and relocating and system type including solar tanks on single story roofs. 

(EXAMPLE - Replacing any existing system of any type then relocating it to a new position on the house that requires the electrical/plumbing to be installed or relocated to the new installation position)

🏆 Package Comparison Guide

Whenever a product is required, we only source from trusted, warranty‑backed manufacturers:

• Valves – AVG, RMC, Rye Metal (and subsidiaries)
• Copper – Type B Kembla or Crane
• PEX Systems - Ezipex
• Insulation – eFlex or K‑Flex
• Electrical switches & timers – Hager
• Conduit – Medium Duty PVC Vinidex or GTS
• Brassware – Brasshards
• Hydraulic crimp fittings – EziPress, Viega, Kembla
• Sealants – Loxeal

Feel free to let us know if you have any other preferred brands!

IMPORTANT - All online packages are for external installations only, for internal installations please complete our quote request form.
IMPORTANT - Solar panel and roof-mounted tank removal is not included in any package and is available as an optional extra at additional cost.

🛠 Need Help Choosing?

Not sure which package is right for you? Contact JR Gas & Water, and we’ll help you select the best solution for your home! 🚀

STC stands for Small-scale Technology Certificate. It’s part of the Australian Government’s Renewable Energy Target program, created to reward Australians who install eligible energy-efficient systems, such as heat pump or solar hot water systems. When a system like this is installed, it’s awarded a certain number of certificates based on its efficiency, the location of installation, and the amount of renewable energy it’s expected to produce or offset over time. Each certificate holds a monetary value, which acts as an upfront rebate.

How Do STC Rebates Work?

Rather than applying for the rebate after installation, JR Gas & Water includes the value of the STCs directly in the price shown on each product page. This means what you see is the final out-of-pocket cost to you — no separate rebate forms, no waiting, no surprises. We claim the STCs on your behalf and handle the paperwork behind the scenes so that your purchase is smooth, simple, and fully compliant.

Who Is Eligible?

You’re generally eligible for STCs if you’re installing a new, approved system at a residential or small business property within Australia. The installation must be completed by a qualified installer, and the system must meet current Australian standards. All heat pumps and solar hot water systems sold and installed by JR Gas & Water are STC-approved, and our team ensures each installation qualifies properly.

Final Word

All pricing on the JR Gas & Water website includes the STC rebate already applied, so what you see is what you pay. We manage the rebate process from start to finish, so you can enjoy a lower price without any paperwork or hassle. Whether you're upgrading your hot water system for efficiency, savings, or reliability, the STC rebate is already working in your favour — and JR makes sure it stays that way.

ZipPay – 6-Month Interest-Free on All Products

ZipPay allows you to buy now and pay later, offering flexible, interest-free payments for up to 6 months on all JR products. It’s easy to set up, and you can customize your repayment schedule to suit your budget. Payments can be made weekly, fortnightly, or monthly, with a $6 fee if the balance isn’t paid off by the due date​.

Humm – Up to 12 Months Interest-Free

Humm provides interest-free payment plans on purchases up to $30,000, perfect for both small and large buys. For items over $2,000, you can spread payments over 12 months. Humm also offers flexibility in scheduling payments based on when you get paid​

Afterpay – 8 Weeks, No Interest

With Afterpay, spread the cost of purchases across four equal installments, due every two weeks, over an 8-week period. There’s no interest, and as long as payments are made on time, there are no fees. Perfect for purchases between $100 and $1,500​

Plenti Finance – For Reclaim Systems Only

Plenti Finance is available exclusively for Reclaim Energy systems. This option offers tailored repayment terms with competitive interest rates, helping make eco-friendly choices more affordable. For more detailed information on Plenti’s terms and eligibility for Reclaim systems, visit the Reclaim Energy finance page​

Estimated annual savings are calculated by comparing the heat pump’s energy efficiency (measured as COP – Coefficient of Performance) against a standard electric hot water system with a COP of 1.0. For example, if a heat pump has a COP of 4.0, it uses 75% less electricity to deliver the same amount of hot water.

Savings are based on average household usage for a family of five on Tariff 11 (general usage tariff), using manufacturer-stated COP values. The higher the COP, the greater the energy savings.

Bonus savings: When paired with a solar PV system, energy costs can drop even further — with some households seeing up to 50% additional savings, especially when the heat pump runs during solar generation times.

Disclaimer:

All estimated savings are based on manufacturer-provided COP values and standard usage assumptions (e.g. a family of five on Tariff 11). These figures are intended as a general guide to help compare different hot water units and technologies. Actual savings may vary depending on your household’s usage, energy rates, and installation conditions. We recommend conducting your own research or consulting an energy advisor to assess what’s best for your specific setup.

If you're in Queensland and considering a heat pump hot water system, look no further than JR Gas & Water. Here's why:

Experience and Expertise: JR Gas & Water has over 10 years of experience in the gas and plumbing industry. Their team of licensed and insured professionals is highly skilled and knowledgeable about all aspects of heat pump installation, maintenance, and repair. They can provide expert advice on the best system for your needs and ensure a smooth installation process.

Quality Products: JR Gas & Water uses only high-quality products from trusted brands to ensure your heat pump hot water system is reliable and efficient. They also offer a range of options to suit different budgets and requirements.

Competitive Pricing: JR Gas & Water offers competitive pricing for their heat pump hot water systems, ensuring that you get a great value for your investment. They also provide a detailed quote upfront, so there are no surprises or hidden costs.

Customer Service: JR Gas & Water is committed to providing excellent customer service. They are always available to answer any questions or concerns you may have and are committed to ensuring your satisfaction.

Local Business: JR Gas & Water is a locally owned and operated business in Queensland. By choosing them for your heat pump hot water installation, you are supporting a local business and contributing to the local economy.

Warranty and Guarantee: JR Gas & Water provides a warranty and guarantee on all their products and services, giving you peace of mind knowing that your system is covered in case of any issues.

Sustainable and Environmentally Friendly: Heat pump hot water systems are a sustainable and environmentally friendly option for heating water. They use renewable energy sources, such as air or ground heat, to heat water, resulting in lower greenhouse gas emissions and reduced energy bills. JR Gas & Water can help you make the switch to a more sustainable and cost-effective solution for your hot water needs.