What is a heat pump hot water system, and how does it work?

A heat pump hot water system is an energy-efficient way to heat water for domestic use. It works by using a heat pump to extract heat from the air outside, then transferring it to the water in a storage tank.

What are the benefits of installing a heat pump hot water system?

The benefits of installing a heat pump hot water system include lower energy bills, reduced greenhouse gas emissions, and a longer lifespan than traditional hot water systems.

How much does it cost to install a heat pump hot water system?

The cost of installing a heat pump hot water system in Australia can vary depending on factors such as the size of the system, the complexity of the installation, and the location of the property. On average, prices range from $2,500 to $5,000.

Are there any government rebates or incentives available for installing a heat pump hot water system?

Yes, there are several government rebates and incentives available for installing a heat pump hot water system in Australia. These include the Small-Scale Technology Certificate (STC) scheme, which provides financial incentives for renewable energy systems, and the Renewable Energy Target (RET) scheme, which aims to increase the use of renewable energy sources.

How long does it take to install a heat pump hot water system?

The installation time for a heat pump hot water system can vary depending on the complexity of the installation and the size of the system. On average, installation can take between 2-3 hours.

Do heat pump hot water systems require regular maintenance?

Yes, like all hot water systems, heat pump hot water systems require regular maintenance to ensure they are working efficiently and to prolong their lifespan. This includes checking the system's filters, cleaning the coils, and checking the refrigerant levels.

How long do heat pump hot water systems last?

Heat pump hot water systems typically last between 10-15 years, although this can vary depending on the quality of the system, the frequency of maintenance, and the level of usage.

Can heat pump hot water systems be installed in all types of properties?

Yes, heat pump hot water systems can be installed in most types of properties, including residential homes, commercial buildings, and apartments.

Are there any environmental considerations when installing a heat pump hot water system?

Yes, installing a heat pump hot water system can have environmental benefits, such as reducing greenhouse gas emissions and helping to conserve natural resources. However, it's important to ensure that the system is installed correctly and that the property has adequate ventilation to avoid any negative environmental impacts.

How do I choose the right size heat pump hot water system for my property?

Choosing the right size heat pump hot water system for your property will depend on several factors, including the number of people in the property, the level of hot water usage, and the climate in the area. A qualified installer can help you determine the right size system for your needs.

Stiebel Eltron WWK302H | Supply+Install | LIFETIME WARRANTY - Water Heater - Heatpump

Envirosun M9 330L | Supply+Install | LIFETIME WARRANTY -

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Stiebel Eltron WWK302H | Supply+Install | LIFETIME WARRANTY

Hot water, hassle-free. This Stiebel Eltron is built for families who value reliability, efficiency, and peace of mind. With expert installation and unbeatable service, you’re in the best hands!

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Heat Pump Hot Water System Package Selection Guide

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Choosing the right heat pump hot water system package depends on your installation requirements, household size, and whether additional electrical or plumbing work is needed. Use this guide to compare package levels and find the best fit for your home.

Selecting the right package helps streamline installation, but we understand that needs may change, and that the purchaser isn’t a plumber. We’re flexible and can make adjustments, such as upgrading to the next package as needed.

💡 Which Package is Right for You?

✅ Base – For compliant replacements
Ideal for direct swaps where the existing system meets compliance. No extra plumbing or electrical work included.

(EXAMPLE - A Rheem 250L 491250 replacing complaint Rheem 250L 491250 not a Rheem 250L 101250)

✅ Silver – For minor upgrades
Includes pipework alterations and a valve kit but does not include electrical modifications or system disposal. Designed for those swapping a similar system and working to a tight budget.

(EXAMPLE - Swapping a 10year old Rheem/Rinnai heat pump with a new one where the existing installation is good but requires pipework alterations to adapt the new unit and new valve set for warranty)

🏆 Gold (Best Seller) – For standard installations
Covers old system removal and plumbing modifications, making it the most common choice for standard installations.

(EXAMPLE - Swapping a 20year old Dux heat pump with a new Rinnai GR Series. Strip all down and redo the valves, pipework, drain lines, support base and dispose of the old unit)

💰 Sapphire (Best Value) – For installations requiring electrical work
Adds electrical safety features like an isolator, safety switch, and cable extensions to ensure a compliant and safe electrical connection.

(EXAMPLE - Swapping an old electric system with a new iStore that has a different electrical connection type, then strip all down and redo the valves, pipework, drain lines, support base and dispose of the old unit)

✅ Diamond – For homes needing extensive electrical work
Provides extra plumbing and electrical modifications, including a new electrical circuit, making it ideal for homes without existing wiring for an electric system.

(EXAMPLE - Swapping an old Gas System with a new Enviroheat that needs its own dedicated electrical circuit, type then strip all down and redo the valves, pipework, drain lines, support base and dispose of the old unit)

✅ Platinum – The ultimate package
Includes everything – system relocation, extensive plumbing and electrical upgrades, and a new electrical circuit for complete installation flexibility.

(EXAMPLE - Replacing any existing system of any type then relocating it to a new position on the house that requires the electrical/plumbing to be installed or relocated to the new installation position)

🏆 Package Comparison Guide

Feature	Base	Silver	Gold 🏆 Best Seller	Sapphire 💰 Best Value	Diamond	Platinum
Existing Unit Must be Identical Make/Model/Series as Purchase	✅	❌	❌	❌	❌	❌
Form 4 (Compliance Certification)	✅	✅	✅	✅	✅	✅
Pipework Alterations	❌	✅	✅	✅	✅	✅
Valve Kit (Required for System Operation)	❌	✅	✅	✅	✅	✅
Included Altered Pipework (m)	❌	2m	8m	8m	8m	20m
🏆 Package Comparison Guide	Base	Silver	Gold 🏆 Best Seller	Sapphire 💰 Best Value	Diamond	Platinum
Waste & System Disposal (Old System Removal)	❌	❌	✅	✅	✅	✅
Electrical Isolator (Ensures Safe Operation & Maintenance Access)	❌	❌	❌	✅	✅	✅
Electrical Extension	❌	❌	❌	✅	✅	✅
🏆 Package Comparison Guide	Base	Silver	Gold 🏆 Best Seller	Sapphire 💰 Best Value	Diamond	Platinum
New Electrical Circuit (For Homes Without Existing Power Supply)	❌	❌	❌	❌	✅	✅
Safety Switch (Protects Your Home from Electrical Faults)	❌	❌	❌	✅	✅	✅
Included Altered Cabling (m)	❌	❌	❌	2m	10m	10m
System Relocation (Move System to New Position)	❌	❌	❌	❌	❌	✅
Requires Existing Installation to be Compliant	✅	✅	❌	❌	❌	❌

🛠 Need Help Choosing?

Not sure which package is right for you? Contact JR Gas & Water, and we’ll help you select the best solution for your home! 🚀

Choose the Perfect Hot Water Package - Not sure? Select the best option for your home! Base Package – For replacing an identical heat pump system with existing compliant setup – Ideal when no alterations are needed – Includes QBCC Form 4 for a smooth, hassle-free swap and reliable hot water with zero disruptions Silver Package – For homeowners upgrading their system for better performance and compliance – Designed for replacing a unit under 10 years old on a budget – Includes QBCC Form 4 plus all new valves for upgraded safety and performance Gold Package – For the do it once do it right buyer – Perfect for homes replacing an older heat pump with same electrical connection – Inc. QBCC Form 4 plus all new valves, upgraded pipework, drain lines, insulation, support base, and old system removal Sapphire Package – Ideal for switching from an electric system or incorrectly orientated/older heat pump – Perfect for upgrades needing electrical extension – Includes all of Gold Package plus electrical extension, isolator, and RCBO safety switch Diamond Package – For homes switching from gas to electric hot water – Perfect for full conversion requiring a new electrical setup – Includes all of Gold Package plus a new electrical circuit for seamless, safe operation of your new system Platinum Package – For owners replacing & relocating an existing heat pump system – Perfect when moving your heat pump to a new location – Inc. all of Gold Package plus up to 10m of relocated plumbing and electrical, valves, support base, and disposal

Choose When You Want It Installed! Need hot water fast? Pick a priority install and skip the wait! Priority-Saver Install (max 20 Business Days) – Best Value! Express Install (max 5 Business Days) – Get Hot Water Sooner! Same-Day Install – Hot Water ASAP! Saturday Priority Install – Get Hot Water Before the Weekend Ends! Sunday/Public Holiday Express Install – Perfect for a Fresh Start on Monday!

⭐ Most people choose the "Gold Package" for full service & 🔥 "Express Installation" for fast, reliable hot water!