Heat Pump Hot Water System Package Selection Guide

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Choosing the right heat pump hot water system package depends on your installation requirements, household size, and whether additional electrical or plumbing work is needed. Use this guide to compare package levels and find the best fit for your home.

Selecting the right package helps streamline installation, but we understand that needs may change, and that the purchaser isn’t a plumber. We’re flexible and can make adjustments, such as upgrading to the next package as needed.

💡 Which Package is Right for You?

✅ Base – For compliant replacements
Ideal for direct swaps where the existing system meets compliance. No extra plumbing or electrical work included.

(EXAMPLE - A Rheem 250L 491250 replacing complaint Rheem 250L 491250 not a Rheem 250L 101250)

✅ Silver – For minor upgrades
Includes pipework alterations and a valve kit but does not include electrical modifications or system disposal. Designed for those swapping a similar system and working to a tight budget. 

(EXAMPLE - Swapping a 10year old Rheem/Rinnai heat pump with a new one where the existing installation is good but requires pipework alterations to adapt the new unit and new valve set for warranty)

🏆 Gold (Best Seller) – For standard installations
Covers old system removal and plumbing modifications, making it the most common choice for standard installations.

(EXAMPLE - Swapping a 20year old Dux heat pump with a new Rinnai GR Series. Strip all down and redo the valves, pipework, drain lines, support base and dispose of the old unit)

💰 Sapphire (Best Value) – For installations requiring electrical work
Adds electrical safety features like an isolator, safety switch, and cable extensions to ensure a compliant and safe electrical connection.

(EXAMPLE - Swapping an old electric system with a new iStore that has a different electrical connection type, then strip all down and redo the valves, pipework, drain lines, support base and dispose of the old unit)

✅ Diamond – For homes needing extensive electrical work
Provides extra plumbing and electrical modifications, including a new electrical circuit, making it ideal for homes without existing wiring for an electric system.

(EXAMPLE - Swapping an old Gas System with a new Enviroheat that needs its own dedicated electrical circuit, type then strip all down and redo the valves, pipework, drain lines, support base and dispose of the old unit)

✅ Platinum – The ultimate package
Includes everything – system relocation, extensive plumbing and electrical upgrades, and a new electrical circuit for complete installation flexibility.

(EXAMPLE - Replacing any existing system of any type then relocating it to a new position on the house that requires the electrical/plumbing to be installed or relocated to the new installation position)

🏆 Package Comparison Guide

Whenever a product is required, we only source from trusted, warranty‑backed manufacturers:

• Valves – AVG, RMC, Rye Metal (and subsidiaries)
• Copper – Type B Kembla or Crane
• PEX Systems - Ezipex
• Insulation – eFlex or K‑Flex
• Electrical switches & timers – Hager
• Conduit – Medium Duty PVC Vinidex or GTS
• Brassware – Brasshards
• Hydraulic crimp fittings – EziPress, Viega, Kembla
• Sealants – Loxeal

Feel free to let us know if you have any other preferred brands!

🛠 Need Help Choosing?

Not sure which package is right for you? Contact JR Gas & Water, and we’ll help you select the best solution for your home! 🚀

STC stands for Small-scale Technology Certificate. It’s part of the Australian Government’s Renewable Energy Target program, created to reward Australians who install eligible energy-efficient systems, such as heat pump or solar hot water systems. When a system like this is installed, it’s awarded a certain number of certificates based on its efficiency, the location of installation, and the amount of renewable energy it’s expected to produce or offset over time. Each certificate holds a monetary value, which acts as an upfront rebate.

How Do STC Rebates Work?

Rather than applying for the rebate after installation, JR Gas & Water includes the value of the STCs directly in the price shown on each product page. This means what you see is the final out-of-pocket cost to you — no separate rebate forms, no waiting, no surprises. We claim the STCs on your behalf and handle the paperwork behind the scenes so that your purchase is smooth, simple, and fully compliant.

Who Is Eligible?

You’re generally eligible for STCs if you’re installing a new, approved system at a residential or small business property within Australia. The installation must be completed by a qualified installer, and the system must meet current Australian standards. All heat pumps and solar hot water systems sold and installed by JR Gas & Water are STC-approved, and our team ensures each installation qualifies properly.

Final Word

All pricing on the JR Gas & Water website includes the STC rebate already applied, so what you see is what you pay. We manage the rebate process from start to finish, so you can enjoy a lower price without any paperwork or hassle. Whether you're upgrading your hot water system for efficiency, savings, or reliability, the STC rebate is already working in your favour — and JR makes sure it stays that way.