Why Harvey Norman is Hurting the Trade Industry with Hot Water Sales
Harvey Norman is a household name in retail, but should you really trust them with something as essential as your hot water system? Spoiler alert: absolutely not. While they might have a flashy showroom and a bunch of boxed-up systems sitting on a shelf, they lack the expertise and trade knowledge required to sell and install hot water systems properly.
At JR Gas & Water, we don’t just sell hot water systems—we specialize in them. We install, service, and know the ins and outs of each unit, ensuring you get the right product for your home. Harvey Norman? They’re just moving boxes, with little regard for whether the system is actually right for you.
Why Buying a Hot Water System from Harvey Norman is a Mistake
1. They Sell It – We Specialize in It
Harvey Norman is in the business of selling anything and everything. From fridges to lounge suites, they stock it all—but that’s the problem. When you’re buying a hot water system, you need trade expertise, not just a cash register.
JR Gas & Water is an award-winning plumbing specialist with years of experience handling hot water systems. We install, repair, and maintain them. If something goes wrong, we have the tools and the knowledge to fix it on the spot—Harvey Norman doesn’t.
2. No Proper Installation Support
Harvey Norman sells the unit, but what happens next? You’re on your own. They might direct you to a third-party installer, but these are not necessarily vetted professionals specializing in hot water. You could end up with an inexperienced installer who doesn’t understand correct setup, leaving you with efficiency issues, leaks, or worse—system failure.
At JR Gas & Water, we provide full-service installation with qualified technicians who ensure your system is installed correctly and up to code. We don’t leave you guessing or scrambling to find someone to hook it up.
3. No Real After-Sales Support
Ever tried calling a big retailer for technical support? Good luck. Harvey Norman’s staff might be great at selling TVs, but when it comes to hot water, their knowledge is surface level at best. You’ll likely be bounced around between customer service reps, none of whom have actual plumbing expertise.
At JR Gas & Water, our after-sales support is second to none. We offer maintenance, repairs, and expert advice tailored to your specific system. You won’t be left in the dark if an issue arises.
4. Attacking the Trade Industry & Devaluing Skilled Work
When big-box retailers like Harvey Norman start selling hot water systems without professional expertise, they undermine the plumbing trade. They make it seem like installing a hot water system is as simple as plugging in a microwave, which is completely false. Proper installation requires licensed tradespeople who understand safety regulations, water pressure, gas fittings, and energy efficiency.
By cutting out qualified plumbers and gas fitters, Harvey Norman is devaluing skilled labor and putting homeowners at risk of poor installations. JR Gas & Water stands behind professional tradespeople who are trained to do the job right the first time.
The JR Gas & Water Difference
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Expert Consultation: We don’t just sell you a system—we assess your home’s needs to ensure you get the right one.
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Professional Installation: Our team of licensed plumbers ensures safe and efficient setup.
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After-Sales Support: We’re here for maintenance, repairs, and troubleshooting whenever you need us.
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Industry Recognition: We’ve won awards for our service—Harvey Norman can’t say the same about their plumbing expertise.
Don’t Gamble with Your Hot Water—Choose the Experts
A hot water system is a long-term investment. If you want it done right, don’t trust a retailer that specializes in couches and coffee machines. Trust a company that lives and breathes plumbing.
Visit JR Gas & Water for expert hot water solutions. We’re not here to just sell—we’re here to ensure you get the right system, installed the right way, with service you can trust.
